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Preferred Branch

Mason City (641)423-1600 Change Location

Your Preferred Branch

Mason City Change Location

2601 4th Street SW
Mason City, IA 50401

Tel.(641)423-1600

Hours
Monday-Thursday: 9:00am - 4:00pm
Friday: 9:00am - 5:00pm
Sat: 9:00am - 12:00pm
Get Directions

Change Preferred Branch

  • Charles City Branch
    300 North Main Street - Charles City

  • Clarion Branch
    315 Central Avenue East - Clarion

  • Kanawha Branch
    220 North Main Street - Kanawha

  • Latimer Branch
    119 North Akir Street - Latimer

  • Mason City State Street Branch
    33 East State Street - Mason City

  • Mason City West Branch
    2601 4th Street SW - Mason City

  • Mora Branch
    730 Forest Ave East - Mora

  • New Hampton Branch
    124 West Main Street - New Hampton

  • Osage Branch
    501 Main Street - Osage

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For Your Piece of Mind

We want to help keep your identity and money safe. Check out the links below for security products, tips, and more.

ID TheftSmart Credit Monitoring Service from First Citizens

Guard your most precious asset -- your identity! Monitor your credit file and receive notifications.

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Basic Identity Theft Protection from MasterCard

MasterCard has partnered with CSID to help keep your money safe.

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Lost/Stolen Debit Card

Let us know immediately if your First Citizens debit card has been lost or stolen.

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Shazam BOLT$

Protect your First Citizens debit card by enrolling in Shazam BOLT$ today!

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Staying Safe Online & On Mobile Devices

The National Cyber Security Alliance aims to make the internet safer and more secure.

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Our Privacy Policy

Our policy about your personal information and what we do to protect it.

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Did you Know

Internet threats have changed significantly over the past several years. Hackers use sophisticated techniques, and there is a greater presence of organized crime in the cyber world. These criminals are increasing their focus on financial institutions, are compromising security controls, are taking over accounts online and making use of fraudulent electronic funds transfers.

To help ensure security when you are online, here are some tips:

  • First Citizens will NEVER ask you for any personal information when calling or emailing you (including usernames, passwords, or other electronic banking credentials)
  • Choose a hard-to-guess username and password that mixes upper and lower case letters, numbers and symbols.
  • Change your passwords at least every 90 days
  • Keep your usernames and passwords safe (don’t write them down on a notebook right by your computer)
  • Have a firewall in place when purchasing items online
  • Log off the system when you are finished with your transaction (instead of only “X”ing out of the page or closing it)
  • If you have a wireless router make sure it is configured to use strong encryption and that the default “sign-in” has been changed.
  • Be suspicious of any email with urgent requests for financial information. Don’t agree to deposit a check from someone you don’t know and then wire money back no matter how convincing the story.
  • Don’t use the links in an email, instant message, or chat to get to any web page if you suspect the message might not be authentic or you don’t know the sender or username. Type the address into the web page directly.
  • Don’t respond to email messages that ask for personal financial information, whether the message comes as an email, phone call, text message or ad. You should only communicate information such as credit card numbers or account information via a secure website or a phone call that you’ve initiated to a legitimate business.
  • Consider installing a web browser tool bar to help protect you from known fraudulent websites. These toolbars match where you are going online with lists of known phisher web sites and will alert you. Earthlink ScamBlocker is part of a browser toolbar that is FREE to all internet users. 
  • Regularly log into your online accounts. Check your bank, credit and debit card statements to ensure that all transactions are legitimate.
  • Report “phishing” or “spoofed” emails to spam@uce.gov or www.ic3.gov and when forwarding spoofed messages, always include the entire original email with its original header information intact.
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