Everyday transactions made easy!
Be honest: you love when things are simple. Who doesn’t?
That’s why we offer a comprehensive set of debit card options and services. Not only are they focused on convenience, but they also provide security and the chance to express yourself.
We now provide Text Fraud Alerts for your Debit Card.
But first, some important information
- Card activation/Customize your PIN: 1-800-717-4923
- Want to change your PIN number? Visit any First Citizens ATM and look for the menu option on the main screen.
- If you have a lost or stolen debit card:
If during normal bank hours, please call the First Citizens Bank location nearest you.
If during non-bank hours, please call SHAZAM at 1-800-383-8000. For more information about SHAZAM, go to the SHAZAM website. - To enroll your card in MasterCard® SecureCode™ for added protection against unauthorized use of your card when you shop online, click here.
- For frequently asked questions about MasterCard® SecureCode™ and 3D Secure, click here.
- For information about the Automatic Billing Updater(ABU) service from MasterCard®, click here.
Find the right debit card for you!
MasterCard® Debit Card
"I just want a basic debit card."
Our MasterCard® debit card is linked to your spending account, automatically deducting money when you make a purchase. Plus, all your purchases show up in your Online & Mobile Banking, making it easier to see where you’re spending your money.
Must meet current underwriting guidelines. Must have a First Citizens spending account.
My Pic Photo Debit Card
"I want to custom design my debit card."
The My Pic Photo debit card is made for you, by you! Whether you use an image from our stock image gallery or choose to upload your favorite photo, you’ll have a debit card that is uniquely you.
Must meet current underwriting guidelines. Must have a First Citizens spending account.
My Pic ID Debit Card
"I want more security in my debit card."
The My Pic ID card allows you to upload an image of yourself so that it can also be used as an ID. Plus, if you lose your card or have it stolen, the ID photo acts as a deterrent to fraudulent use.
Must meet current underwriting guidelines. Must have a First Citizens spending account.
We help you get more out of your debit card, too!
Ka'Ching Debit Card Rewards
You’ve heard of credit card rewards, but what about being rewarded for purchases made with your debit card? With Ka’Ching Debit Card Rewards:
- Earn up to $10 per month*!
- Rewards based on PIN (excluding ATM transactions) and/or signature-based transactions
- Applies to Bazing and Bazing Plus.
Certain restrictions apply, so call or stop in today to learn more!
*Minimum daily spending account balance of $500 required to earn rewards. Overdraft protection balances will not be counted towards the $500 minimum balance. eStatements required. Dollar amount received depends on number of PIN and/or signature-based transactions per month. Basic Spending and HSA debit cards are not eligible. First Citizens reserves the right to discontinue program at any time. See a personal banker for full details.
**Normal underwriting guidelines apply. Does not apply to HSA accounts.
uSave
We also make building up your savings account easier with uSave. Every time you make a debit card purchase, your savings grows!
After enrolling, your debit card purchases will automatically be rounded up to the next whole dollar. The difference is automatically transferred to your designated First Citizens savings account. To help you track your savings, your monthly bank statement will contain an itemized list of the transactions plus provide a record of the savings transfers and the new balance of your savings account.
We also protect you and your debit card from fraud!
Brella
First Citizens Bank uses a fraud prevention tool for ALL debit card customers.
Gain more protection with Brella
For your safety, activity on your debit card is monitored and card blocks by Brella may occur. In the event a block takes place, contact the Brella Fraud Department at 1-866-508-2693. By calling this number, you can confirm blocks and reinstate your card.
If you suspect fraudulent transactions on your debit card:
Please call Shazam Falcon Fraud Assistance at 1-866-508-2693.
Purchase Rewards with your FCB debit card!
Purchase Rewards is a FREE program within Online Banking that lets you earn rewards by using your First Citizens debit card to purchase merchandise and services. Click here to learn more.
