Skip to Content

Preferred Branch

Mason City (641)423-1600 Change Location

Your Preferred Branch

Mason City Change Location

2601 4th Street SW
Mason City, IA 50401

Tel.(641)423-1600

Hours
Monday-Thursday: 9:00am - 4:00pm
Friday: 9:00am - 5:00pm
Sat: 9:00am - 12:00pm
Get Directions

Change Preferred Branch

  • Charles City Branch
    300 North Main Street - Charles City

  • Clarion Branch
    315 Central Avenue East - Clarion

  • Kanawha Branch
    220 North Main Street - Kanawha

  • Latimer Branch
    119 North Akir Street - Latimer

  • Mason City State Street Branch
    33 East State Street - Mason City

  • Mason City West Branch
    2601 4th Street SW - Mason City

  • Mora Branch
    730 Forest Ave East - Mora

  • New Hampton Branch
    124 West Main Street - New Hampton

  • Osage Branch
    501 Main Street - Osage

mail icon Search Icon Menu
Welcome

Welcome!

Start navigating site here or scroll down

Close

Frequently Asked Questions - Online Banking

Some of the most common problems with Online Banking are listed below. Click here for a more detailed help guide.

 

Quickly jump to a question...

Why did you change to a new Online Banking provider?

When will the change take place?

What is different about Online Banking?

Will I be able to view recent transactions, pay bills and set reminders with the new Online Banking and Bill Pay system? 

Do I need to re-register for Online Banking?

Can I log in with my existing username? 

What happens to my alerts?

How do I view my statements?

Is Bill Pay information converting with Online Banking, or do I have to re-enter all of my information?

Who can I pay using Bill Pay?

Which bills can't I pay with Bill Pay?

Are my payments guaranteed?

What happens to my scheduled recurring transfers?

Will I have any fees with this new system?

I can’t remember my username and/or password.

My computer is prompting me for the verification code. I have set the browser to remember me, and it has not asked me for the code for a long time. Why is this happening now?

I do not see all of my accounts online, and I would like to be able to. What can I do?

I want to use Online Banking on my smart phone or tablet.

I am setting up alerts and want to set up a text message alert to my cell phone. How do I do that?

I want to download my Online Banking history to my accounting software. What are my options?

I want to print out my transactions.

How do I view the payment and interest information on my loans online?


Q: Why did you change to a new Online Banking provider?
We upgraded to a new online banking provider to ensure that we provide the most innovative solutions and a rich online experience.  


Q: When will the change take place?
We will begin the upgrade on September 14th for Bill Pay and September 17th for Online Banking and Mobile Banking. Functionality for all products will be live on September 18. During this upgrade process access to Online, Mobile and Bill Pay will not be available. While you will not be able to schedule, modify or check the status of any bill payments during this timeframe, rest assured that we have systems in place to help ensure that any payments you have set in advance will be paid on schedule. 


Q: What is different about Online Banking?
There are some exciting changes with this upgrade. Online Banking now will feature an all-in-one simplified portal where you can view all your accounts from multiple financial institutions, see exactly where your money is going with easy-to-read charts, create and track budget goals, and gain greater control of your personal finances. PopMoney allows you to make external transfers or make payments to others just by using their cell phone number or email address. 


Q: Will I be able to view recent transactions, pay bills and set reminders with the new Online Banking and Bill Pay system? 
Yes. However, you will notice that the screens and menus are different and more user friendly. Bill Pay enhancements include the ability to set alerts and reminders, as well as the ability to access it via our Mobile App.


Q: Do I need to re-register for Online Banking? 
You do not have to re-register for Online Banking. However, there are several things you need to know in order to access your new online banking account: 

  • For your initial sign on, you’ll use your current Username (previously known as Access Code)
  • Information about your temporary password was sent to you via postal mail. If you can not find that information, please call us at 800-423-1602 during normal business hours.

After reviewing and agreeing to the Terms and Conditions, you will be prompted to change your password. Some users may also be asked to change their username.

Here are the minimum requirements for these items:

Username Requirements

  • Minimum of six characters
  • Cannot be all numbers

Password Requirements

  • Minimum of six characters
  • Must use a mix of letters, numbers or symbols

Enter your contact information, which can be your phone number or email, so your access can be verified through a one-time verification passcode.

After entering your one-time verification passcode you will have the option to register your computer and browser, allowing you to skip the one-time verification on that device. If you do not see the option to send the code via text message, you may want to add your cell phone number and enable that as an option for verification.

Mobile Banking users can also set their fingerprint up so they no longer need to type in a password, depending on the device used.


Q: Can I log in with my existing username? 
Yes, you can log in the first time with your existing username (previously known as Access Code). Information about your temporary password was sent to each existing Online Banking user via postal mail the first part of September. For security's sake, we are not sharing what that unique-to-you temporary password is. If you did not receive the mailing or need further assistance with logging in the first time, please call the First Citizens Bank location nearest you or call us toll free at 800-423-1602. After your initial log-in you will be prompted to change your password immediately. Some users may also be required to change their username.


Q: What happens to my alerts?
Any alerts you had created within our old Online Banking system will NOT convert. You’ll need to set up new alerts. However, there are more options available to you with the new system. To set up alerts go to “My Settings” in the top right hand side. At the bottom under the “Other settings” section you’ll see an “Alerts & Notifications” link. There you can set up text message and email alerts. If you use the mobile app you’ll be able to set up push notifications on your mobile device.


Q: How do I view my statements? 
Once you log in to Online Banking you’ll see Online Statements under the “Additional Services” tab. You’ll be able to view all of your eStatements there. You’ll have 15 months of eSatements available to view, download, or print.


Q: Is Bill Pay information converting with Online Banking, or do I have to re-enter all of my information?
All bill pay information, including payee information, will convert and it will not be necessary for you to re-enter your information. However, we suggest that you schedule in advance any payments that will need to be paid from September 14th through September 18th since Bill Pay will not be available during the upgrade process. For peace of mind, you may want to print a list of all your payees, including payment amounts and dates due, so you can easily double-check them in the new system.


Q: Who can I pay using Bill Pay?
You can pay anyone in the United States that you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add the information we use to make payments. You can pay large companies and small companies, as well as individuals such as child care providers or family members. When you pay a bill, Bill Pay sends the payment electronically whenever possible. If the company or person cannot receive electronic payments, Bill Pay prints a check and sends it to the address you provide when adding your payee.


Q: Which bills can't I pay with Bill Pay?
You cannot use Bill Pay to pay any company or person with an address outside the United States or its territories. 


Q: Are my payments guaranteed?
We assure that your electronic payments are safe and reliable. When your payments are processed, you are protected in the unlikely event of unauthorized transactions or processing delays.


Q: What happens to my scheduled recurring transfers?
If you had previously set up scheduled recurring transfers with the Bank, those will carry over. Our new Online Banking allows you to set these types of transfers up on your own. However, you will NOT be able to see the transfers you’ve previously set up with the Bank. If you’d like to see them, you may wish to call the Bank and have them remove the scheduled recurring transfers from their end so you can set them up on your end. That way you can view, edit, and delete these scheduled recurring transfers on your own.


Q: Will I have any fees with this new system?
No! All the features are FREE for First Citizens customers! The only fee we will pass on is if you choose to make an expedited payment within Popmoney instead of a standard payment. In that case, expedited payments will incur a $7.00 fee each.


Q: I can’t remember my username and/or password.
If you have previously logged in successfully but you cannot remember your password, simply hit the "I can't access my account" link. Follow the directions to reset your password. If you've forgotten your username you can also click that link, just click the "I forgot my username" link at the bottom of that window.


Q: My computer is prompting me for the verification code. I have set the browser to remember me, and it has not asked me for the code for a long time. Why is this happening now?
The "Secure login" message that says "It looks like you are logging in from an unrecognized device. For security, we need to verify your identity" will be presented if you have deleted cookies from your browser, are browsing in private or incognito mode, or are using a different browser than you've used before. You will need to register your private device again by entering the verification code you receive via phone call, text message, or email. If your computer cookies continue to go away, you should check to see if software on your computer is clearing the cookies automatically and use the help section of that software to allow the cookie from First Citizens Online Banking to be placed on your computer.


Q: I do not see all of my accounts online, and I would like to be able to. What can I do?
Contact your personal banker for assistance. They can add accounts for you to view online.


Q: I want to use Online Banking on my smart phone or tablet. 
Our Mobile FCB app is available to download on smartphones, tablets, and smartwatches.

You can download our app three ways:

  1. Go to your phone’s app store and search for “First Citizens Bank.”
  2. Scan the provided QR code.
  3. If you’re on your phone right now, tap the logo of your phone’s native app store to be taken to the app download page.

picture of fcbmobile app qr code

Download on the App Store Get it on Google Play


Q: I am setting up alerts and want to set up a text message alert to my cell phone. How do I do that?
When you've logged in to Online Banking, go to "My Settings" at the top right hand side of the page. Then scroll down and click on "Alerts & Notifications." There you can add your cell phone and enable text message alerts. You can then choose whether to receive each type of alert via email, text message, or both. This is also where you'll set up text message (SMS) banking.


Q: I want to download my Online Banking history to my accounting software. What are my options?
You can download your data to Quicken using the .OFX file download available in the Account History section (when you click on your account within Online Banking, the Account History page comes up). You'll then find the "Export" button at the top. You can choose between Excel (.csv) files or OFX. Coming soon will be Direct Connect and Web Connect for both Quicken and Quickbooks!


Q: I want to print out my transactions.
Great! You can choose the account and the time frame within the Account History window. Then you can hit the "Print" button at the top part of the screen. If you have eStatements you can also print your entire statement by clicking on the "Online Statements" button under the "Additional Services" tab. Choose the statement period you'd like to print, open the PDF, and print each desired statement.


Q: How do I view the payment and interest information on my loans online?
On the "Accounts" screen choose the loan you wish to look at. When the "Account History" screen pops up, immediately below the name of the account is a drop-down arrow next to "Account Details." Click that button to see your interest rate, your minimum monthly payment, the amount of interest you've paid YTD, and more. To hide this information again simply click the arrow again. Your deposit accounts also have their own account detail page where you can see any interest earned (if applicable) and the current interest rate.

If you have additional questions about the new Online Banking, Mobile Banking, or Bill Pay not answered here, please call us at 800-423-1602 or send an email (no account information, please!) to ebanking@myfcb.bank.

Contact Us
Back to Top