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Preferred Branch

Mason City (641)423-1600 Change Location

Your Preferred Branch

Mason City Change Location

2601 4th Street SW
Mason City, IA 50401

Tel. (641)423-1600

Monday-Thursday: 9:00am - 4:00pm
Friday: 9:00am - 5:00pm
Sat: 9:00am - 12:00pm
Get Directions

Change Preferred Branch

  • Charles City Branch
    300 North Main Street
    Charles City, IA 50616

  • Clarion Branch
    315 Central Avenue East
    Clarion, IA 50525

  • Kanawha Branch
    220 North Main Street
    Kanawha, IA 50447

  • Mason City State Street Branch
    33 East State Street
    Mason City, IA 50401

  • Mason City West Branch
    2601 4th Street SW
    Mason City, IA 50401

  • Mora Branch
    730 Forest Ave East
    Mora, MN 55051

  • New Hampton Branch
    124 West Main Street
    New Hampton, IA 50659

  • Osage Branch
    501 Main Street
    Osage, IA 50461

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Home Online & Mobile Mobile Banking

Mobile Banking


Manage your money wherever you go!

Life doesn’t always give you time to manage your finances. With Mobile Banking, you can make any time the right time to complete various financial tasks. With the Mobile Personal FCB App (for Android and Apple devices), you get the power to manage all aspects of your bank accounts right from your device.

Don't have Mobile Banking?

Six Reasons Why You Should Enroll

Hover or tap on each one below to learn more.




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Check Account Balances
& History

Check Account Balances & History

It’s easy to quickly check your account balances and your account history

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Transfer Funds
Between Accounts

Transfer Funds Between Accounts

You can transfer funds between accounts, set up automatic recurring transfers, pay people using Popmoney, and transfer money to accounts you have at other financial institutions


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Get Alerts Via
Email or Text Messages

Get Alerts Via Email or Text Messages

Be alerted when your balance is high or low, or receive a weekly notification of your balance. You can receive these via email or text message.

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Pay Your Bills

Pay Your Bills Online

Pay your bills within our mobile app with Bill Pay! This FREE tool will also remind you of upcoming due dates, and much more.

Learn More

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Money Management

Money Management Tool

This tool allows you to view your spending habits over time, set budgets/goals, look at your overall financial picture… including your credit cards, loans at other institutions, retirement accounts, and more!
Learn More

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Mobile Deposit

Mobile Deposit

Deposit a check into your bank account right from your smartphone using Mobile Deposit within the FCB mobile app.

Note: Checks deposited using mobile deposit before 4:00pm will be deposited the next business day and after 4:00pm will be deposited the next two business days.

Mobile Deposit Tutorial

Mobile Banking FAQs

Click to View

Frequently Asked Questions

Q: What is Mobile Banking?
Mobile banking gives you access to your accounts from your mobile web browser or an app that you have downloaded for your device, depending on your preference and your device's capabilities. Both options allow you to view account balances, check history, transfer funds, pay bills, set budgets, and view your financial picture. Plus you can find the branch location or an ATM near you.

Q: Is Mobile Banking secure?
Yes. The Mobile Banking service uses the same best practices that Online Banking does on your desktop computer. No account data is ever stored on your device. In the event that your device is lost or stolen, please contact the device's manufacturer to discuss your options.

Q: I am not enrolled in Online banking. Can I still use the Mobile Banking?
Yes! Even if you have not previously enrolled in Online Banking you can do so either from your device in the web browser or through your downloaded app. When you reach the screen asking for a username and password, instead click the "Sign up" button in the lower left hand side of the screen. Follow the steps to enroll in Online Banking.

Q: What devices are supported for use with the Mobile FCB App?
Our app is supported by Apple and Android devices, including phones, tablets, and wearables. 

Q: Where can I download the mobile app and what does it look like?
Go to your phone’s app store and search for “First Citizens Bank.”

Download on the App Store Get it on Google Play

For Personal

For Business

Q:  Don’t have an Apple or Android device, can I use Mobile Banking?
Yes. While the app may not be available for your device, if you have access to the internet you can log in to Online Banking via our website, Once there, click "Online Banking" in the top right hand side of the page. Use your credentials to log in and visit Online Banking on your mobile device!

Q: Is there a fee for Mobile Banking?
No, First Citizens does not charge for the Mobile Banking services. However, your mobile data rates may apply from your mobile carrier.

Q: Are my login credentials the same for my mobile device as they are for my desktop computer?
Yes. You will use the same credentials for both.

Q: What do I do if I have forgotten my username and/or password?
Simply hit the "I can't access my account" link at the bottom of the login screen or hit the "Forgot Password" button, depending on your device. If you can't remember your username, click the "I can't access my account" link then click the "I forgot my username" link that comes up.Within the app, click the "More" button on the bottom right hand side of the screen that asks for your Username and Password. Follow the instructions on screen to access your account.

Q: Can I transfer money using Mobile Banking?
Yes. You can transfer money via the app between the accounts you have access to via online banking, depending on the type of account you have and whether transfers are allowed.You can also transfer money from your First Citizens account to an account at another financial institution by choosing the "External Transfers" button. You can also use Popmoney to pay a person via email or text message (must have a bank account in the U.S.). These services are free, though a $7.00 fee applies if you choose expedited delivery for either type of external transfer. Standard delivery is free for both Popmoney and External Funds Transfer.

Q: Can I make a deposit using Mobile Banking?
Yes, this feature is available with our app. Simply click the "Check Deposit" link, accept the terms and conditions, then follow the on-screen directions. You'll need to sign the back of your check and take a photo of the front and back of your check when prompted.

Q: How do I know that my mobile deposit was accepted?
After making your deposit you will receive a confirmation message. In the "History" tab you'll see any pending deposits and past deposits. When you click on the item you'll see the front and back of the check, the status, your confirmation number, and more. Your deposit will be posted to your account according to our normal deposit schedule.

Q: What do I do with the check that I just deposited? Do I need to keep it?
Per our Mobile Deposit User Agreement, we request that you keep the checks deposited with our Mobile App for 30 days. If there is any problem with your deposit item we will contact you.

Q: I am enrolled in Bill Pay. Can I pay bills from Mobile Banking?
Yes! Bill Pill is available within Online Banking and within the Mobile FCB app. Simply click on "Bill Pay" to access it.

Don't have an Apple or Android device?

Web-Enabled Multimedia Phone Banking

Access your First Citizens Online Banking on your web-enabled device via our website,

Use your multimedia phone to:

  • Check Account balances
  • View Account activity
  • Transfer funds between your First Citizens Bank accounts
  • Set Alerts
  • View check images
  • Pay bills within the app using Bill Pay
  • See your complete financial picture using Money Management

Help & FAQs

Contact Us
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